1. Introduction

At 4prom, we are dedicated to providing our customers with the best possible shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and fair refund policy. This Refund Policy outlines the terms and conditions under which refunds are processed for items purchased on our website, www.4prom.com.

2. Eligibility for Refunds

To be eligible for a refund, please note the following:

• Refund requests must be made within 7 days of the purchase date.
• The item must be unused, in the same condition as received, and in its original packaging.
• Some items may not be eligible for a refund; please see our "Non-Refundable Items" section below for details.

3. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Custom-made or personalized items.
• Items that have been altered or damaged after receipt.
• Items that are marked as final sale or clearance.

4. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at info@4prom.com within the specified refund request period.
• Provide your order details, including the order number and a clear reason for the refund request.
• Our customer support team will review your request and guide you through the next steps.

5. Refund Methods

Refunds will be issued in the original payment method used during the purchase. Please allow 6 business days for the refund to be processed.

6. Shipping Costs

Shipping costs are non-refundable, unless the item you received was damaged or defective.

7. Contact Us

If you have any questions or concerns about this Refund Policy or the status of your refund request, please contact our customer support team at info@4prom.com.

8. Changes to the Refund Policy

We reserve the right to make changes to this Refund Policy. Any updates will be posted on this page.

9. Conclusion

Thank you for choosing 4prom. We aim to ensure your satisfaction with every purchase. If you have any questions or need further clarification about our refund policy, please don't hesitate to reach out to our customer support team.